In the mandatory complaints book of a bus, whose sheets are made in triplicate, which copy must be given to the passenger who files the complaint?

Question

DentroTest · Accepted Answer

On bus passenger transport services, the complaint sheets consist of three self-copying copies with specific purposes: The first copy (the original) is intended for the Administration or the body competent in transport matters, for processing the file. The second copy must be handed over immediately to the claimant as a receipt and reliable proof of the complaint. The third copy stays attached to the complaints book itself, held by the transport company. That is why the copy always given to the affected user is the second one.

In the mandatory complaints book of a bus, whose sheets are made in triplicate, which copy must be given to the passenger who files the complaint?

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