On a regular public passenger transport bus of general use, must a complaints book or complaint forms be available to users?

Question

DentroTest · Accepted Answer

Article 3 of Order FOM/1230/2013 requires a complaints book or complaint forms to be available on regular general-use services. They must be located, among other places, on vehicles providing services with stops where there are no authorized fixed facilities for selling tickets. That is why it is not enough to have them only at the ticket offices, nor is it true that there is no such obligation. The electronic complaint form does not remove the other obligations imposed by transport or consumer legislation, as Article 89(8) of the Land Transport Organization Regulation (ROTT) clarifies.

On a regular public passenger transport bus of general use, must a complaints book or complaint forms be available to users?

Want to pass the Permit D and D1 (English) theory test first time?