This translation is provided for information only. In case of any discrepancy, the Spanish version prevails.

Data security and privacy

Account and user data deletion

App: DentroTest (Android: com.dentrotest)

Developer / Owner: Archivados Network S.L. (NIF B-73770729)

Support and deletion email: [email protected]

1. Introduction and privacy commitment

In compliance with the Google Play user data policy requirements and the General Data Protection Regulation (GDPR, EU Regulation 2016/679), Archivados Network S.L. guarantees all users of the DentroTest app the right to request and obtain the complete, permanent and irreversible deletion of their account and all associated personal data.

You do not need to have the app installed on your device or to have bought anything to request the deletion of your data. The procedures available are described below: from the app itself, through the website, or by sending a request directly by email.

2. How to request or carry out the deletion of your account

Option A: Automatic deletion from the DentroTest mobile app

If you have the app installed on your phone or tablet (Android or iOS), you can delete your account yourself, instantly, at any time:

Open the DentroTest app on your device.
Log in with your usual credentials.
On the home screen, tap the user icon (top right) to open “My Account”.
Scroll down to the “Account deletion” section.
Tap the “Delete account” button.
In the confirmation dialog, type the word DELETE (if you use the app in another language: ELIMINAR in Spanish, LÖSCHEN in German or SUPPRIMER in French).
Tap “Delete”. Your account, credentials and history will be deleted immediately from our servers and you will be logged out.

Option B: Deletion from the DentroTest website (while logged in)

If you remember your login details, you can delete your account directly from your browser:

Go to dentrotest.com/en/login and log in to your account.
Open your account dashboard at dentrotest.com/mi-cuenta.
Scroll down to the “Danger zone” section at the bottom of the page.
Click the “Delete account” button, type the word DELETE and click “Delete”.

Option C: Direct request without logging in (if you uninstalled the app or do not remember your password)

No login or password required

If you have uninstalled the app, do not remember your login credentials, or prefer that our team handles the deletion directly, you can request deletion in either of the following ways:

1. By email:

Send an email to [email protected] with the subject:

DentroTest account deletion request

State clearly in the message the email address registered to the account you want to delete.

2. Through our contact form:

You can fill in the official form on our Contact page, giving your email and asking for your DentroTest account to be deleted.

Processing time: Our team will process the request and delete all your data within a maximum of 48 to 72 business hours, sending a confirmation notice to the same email address.

3. Types of data that are permanently deleted

When the account deletion is completed (whether done directly or through an assisted request), the following data is permanently and irreversibly erased:

Credentials and authentication data: Email address, encrypted password hash, unique user identifier (UUID in the authentication system) and active session tokens.
User profile: The details you provided when registering (email, first name, last name, postal code and situation) and the sign-up date.
Exam and results history: All records of completed tests, correct answers, mistakes, unanswered questions and scores obtained.
Mistakes history and SRS (Anki) algorithm: Questions saved for spaced repetition, study intervals, repetitions and mistake counters.
Learning passport: Success rate, number of tests completed and, if you have one, the driving school discount code.
Pro access linked to the account: The account no longer has Pro access for the permits you have purchased.

4. Types of data that are retained and legal retention periods

In accordance with European data protection law (GDPR Art. 17(3)) and Google Play data safety requirements, certain records must be retained solely to comply with legal obligations:

Type of data	Legal purpose	Retention period	Treatment after deletion
Transaction and purchase records (Google Play / App Store / payment gateway)	Tax, accounting and commercial obligations (Spain’s Ley 58/2003 General Tributaria (General Tax Law), Código de Comercio (Commercial Code)) and fraud prevention.	5 to 6 years	Dissociated and anonymized: Completely unlinked from the user (no name, no email and no personal identifier).
Invoices issued	Legal obligation to keep tax and invoicing documentation for the Agencia Tributaria (Spanish Tax Agency).	6 years	Kept under restricted access strictly for tax and accounting audit purposes.
Anonymous device usage metrics	Local control of the limit on mock exams and trial explanations on devices without an account.	Local daily reset	Stored only on the user’s device. Never linked to any identity.

Once the mandatory legal retention periods set by Spanish law have elapsed, all tax and accounting records are securely and permanently destroyed or purged.

Important notice about purchases

DentroTest Pro is bought with a one-time payment per permit, with no subscription or renewals. Deleting your account immediately revokes your access to the platform, including Pro access, and destroys your user data, but it does not cancel purchases already made (on the App Store, on Google Play or by card on the website) and does not generate refunds.

If you want to request a refund:

App Store: from reportaproblem.apple.com, with your Apple account.
Google Play: from the order history of your Google account (play.google.com/store/account/orderhistory).
Card payment on the website: email us at [email protected].

Each store decides on refunds for its purchases according to its own terms.